Help Center

Yes – your online security is of the utmost importance to us.  The Apex Gifts website includes a secure gateway. Your credit card details are not saved, and will not be seen by any of our team members. We take measures to keep all of your data safe and secure, and we will never disclose your information to a third party.  

If you are discussing an order or request via phone, or placing your order via phone, we will keep your information safe and secure at all times. 

All of our gift boxes, baskets and hampers can be customised! Do make an enquiry or special request, please contact our team.

If you like a particular gift basket or gift box, but it includes items you know the recipient can't or wont eat, we are happy to make some changes for you. Either send us an email, prior to placing your order or phone us, or pop a note in with the message and we will let you know that we've received this.  

From time to time, we find that certain products that we have advertised on our website are unavailable or are out of stock.  We reserve the right to substitute products that are of equal or a greater value than what we have advertised.  

We’ve designed our online store to be user-friendly, ensuring the best possible experience for our customers. You may choose to Create an Account or simply place a one-off order.

Select your gift and make any additional selections, such as colour or adding a wine, and so forth. 

Click ADD TO CART  

Select A Delivery Date 

Add To/From Details And A Personal Message  

Update Cart  - if you need to change anything in your gift selection

Click CHECKOUT

Contact Information:
Add YOUR email or phone number

Shipping Address (where your gift is going to be delivered to)

Click Continue to Shipping

Shipping Method
Select the destination for your Shipping

Click Continue to Payment

Choose Credit Card or PayPal for payment methods

Complete Your Billing Address

Click Pay Now

Your order is now placed for your gift.

Please ensure you have the correct order/s selected. If you wish to send your order to two different addresses, we would recommend that you place a second separate order to avoid any mix-ups.

If you have any difficulties placing your order, please phone us on +64 21 111 7749, or send us an email with your contact phone number so we can call you back.

Apex Gifts offers a range of secure payment methods, including credit card, PayPal, debit card, and internet banking.

Credit Cards

Our most popular choice for payment of your order is with credit card. We accept Visa, Mastercard and American Express. We also accept debit cards. Your card will be charged when you place your order on our secure website page. We will not send or deliver your gift order until payment has been arranged or we have spoken with you.

If you would prefer to not use our online payment system then feel free to phone us on  +64 21 111 7749 and we can take your order and process your payment over the phone.

Bank Deposit and Internet Banking

If you would prefer to pay us directly into our ASB bank account, we can email you with our Bank Account details once you have placed your order. Depending which bank you are with, this can take 1-2 days to reach our account. We check our account daily. 

Once we have emailed you the instructions on our Bank details, please be sure to include a reference for us to reconcile your payment with. Please note it can take 1-2 days for us to receive your payment, so you will need to plan ahead for your delivery day. 

If your payment is coming from overseas you will need to add in our Swift Code:  ASBBNZ2A

Farmlands Cards

If you would like to pay with your Farmlands card please select the Cash on Delivery option and enter your contact phone number. Our team will call you for your card details. 

If you would like your order to be delivered on a particular day we will do our best to accommodate you. Please ensure you enter the date that you require your delivery by, otherwise your order could be delayed whilst we try to make contact with you.  This is really important for birthdays, and other important dates.  

If your order is being delivered within Christchurch and you would prefer delivery around a certain time (within an hour or so) please indicate this below your message. We will endeavour to meet your requirements, however at peak times (such as Christmas, Valentine’s Day, Mothers’ Day, Easter and Father’s Day) we cannot guarantee delivery time, but we will do our very best for you.

Unfortunately, we are not able to specify delivery times for orders sent outside of Christchurch via courier, as this is out of our control. 

PLEASE NOTE: ORDER BEFORE 12 MIDDAY FOR SAME DAY DELIVERY. Orders placed after 12pm midday will be delivered the following day.

Yes, we will email you a Tax Receipt after your order has been processed. This will include your name, address, the purchase you have made and the Goods & Service Tax that has been paid.  

If your purchase was for a business, this will also include the Business name. If you have sent through a Purchase Order, we will include this on the Receipt.

Local Delivery Christchurch ($18.00)
North Island 2 - 3 day Delivery ($18.00) 
North Island Overnight Delivery (Main Cities) ($32.00) Auckland, Hamilton, Tauranga, Wellington
South Island 2 - 3 day delivery ($18.00) 
South Island Overnight (Main Cities) ($20.00) 

We are pleased to offer Same Day delivery in the Christchurch area, provided your order is processed BEFORE MIDDAY, Monday – Friday. 

All orders will be delivered out of Christchurch via Courier. Your order must be placed BEFORE MIDDAY (Monday – Friday) to ensure that your gift is dispatched on the day that your order is placed. If your gift is in a smaller courier packaging, this should be delivered overnight to most main centres.  

For example; an order received for Wellington BEFORE MIDDAY Monday, will be delivered Wednesday (unless it is a smaller package, in which case it will probably will go overnight). An order received for Wellington BEFORE MIDDAY Sunday, will be delivered Tuesday. An order received for Auckland BEFORE MIDDAY Friday can be delivered Monday or Saturday with a Saturday delivery ticket.  

Please contact us to see if Saturday delivery is available in your delivery area prior to placing your order to avoid disappointment.

In the case of Rural Delivery (RD) please allow an extra 2 –3 days for this service and email us to check estimated delivery timeframes.

When placing your order please be sure to indicate which day you would like your delivery by, especially if this is a birthday present or a sympathy gift.  We are more than happy to save you some money by having your gift delivered on the Friday and by putting a note on the parcel, "not to be opened until Saturday or Sunday". Please be sure to include the gift recipient’s contact phone number, so we can make sure that their gift arrived safely.

If you have any further queries, please email or text/call our team on +64 21 111 7749.

Apex Gifts is please to offer Same Day delivery within Christchurch, provided your order is placed BEFORE MIDDAY.

We offer same day delivery to the following suburbs:

Yes, Saturday deliveries can be arranged to New Zealand’s main centres, however please note this service is not available in all suburbs, and is not available to Rural delivery areas. If you would like to enquire about a Saturday delivery, please contact us to see if this is available in your area.

Sunday delivery is only available in Christchurch with our personal delivery service.

We promise to do our very best to deliver your gift on time and on the day you have requested.  Unfortunately, we cannot guarantee orders sent outside of Christchurch via courier will arrive on a particular day/time due to weather and courier workloads.

We will do our very best with our local same day delivery in Christchurch, in which case your order will be personally delivered by the Apex Gifts team.

To ensure your order can be delivered as quickly as possible, please supply us with the following information:

·         Recipient’s full name

·         Full delivery address and contact phone number. If you have any doubts about the delivery address, please check Google Maps.

·         If your gift is being delivered to a Business, please include the name of the business.

·         If your gift is being delivered outside of Christchurch to a gated property, please provide us with a contact phone number. This will ensure your order will be delivered should the courier have any issues with access.

We can deliver to Christchurch Public Hospital, Christchurch Women’s' Hospital, St George's Hospital, Burwood Hospital, Southern Cross Hospital, Forte Health and any Christchurch Rest Homes and Elderly Care Homes.  We will deliver Saturday or Sunday, as required by you.

We know that this can make all the difference for the person receiving a gift of encouragement, and for their family, and for that purpose we understand your URGENCY of delivery.  

Please note latex balloons cannot be included in gifts sent to Children’s Wards. Fresh or Potted Flowers are not permitted in the following Wards: Ward 10 (CTW - Cardiothoracic Ward & Vascular), Ward 11 (surgical), Ward 15 & SPCU, Ward 16 & SARA, Ward 17, Ward 18, Ward 19 & OTU, Ward 20, Ward 24, Ward 25, Ward 26, Ward 28, Ward 29, AMAU (Acute Medical Assessment Unit), BMTU  (Bone Marrow Transplant Unit), CHOC (Children's Haematology & Oncology Care Unit), CICU (Coronary Intensive Care Unit) ICU – (Intensive Care Unit), OUT  (Orthopaedic Trauma Unit), SARA - Surgical Assessment & Review Area, SPCU - Special Progressive Care Unit (Ward 15), PHDU (Paediatric High Dependency Unit), UU, BSCU (Burwood) and SOU (Burwood).

 
If you are sending a gift to one of the above wards, our team will be more than happy to help you arrange something else for your loved one, such as our fresh fruit gifts or a pamper gift.  

Please be sure to provide a contact phone number and a follow up address to ensure your gift can be delivered in the event the recipient is discharged from hospital the same day.

We are not able to deliver gifts to PO Boxes. Please ensure that you do not use PO Boxes on your addresses for your order, as we cannot deliver to these via courier.  If you have chosen a smaller priced gift, then we may be able to package this down into a small gift box and send it via a PO Box. This will be sent through NZ Post. Please contact us to enquire first. 

Yes! At Apex Gifts, our online gift company aims to save your business or company time and money by accessing gift items, arranging them, packing and wrapping your gifts and delivering your message in a timely manner to the person or persons receiving your gift or gifts.

We have the capacity and expertise to arrange single gifts or multiple gifts in an order, going to one destination or to be delivered individually.  We can arrange these for you in a relatively short time frame.  Please feel free to discuss this with us. 

We are more than happy to discuss any gift ideas or thoughts that you would like included in your gift or gifts.  Please note that if your Company has a no alcohol policy, that we are more than happy to work with you on this to create awesome gifts for you.

We can work with you to help design a gift that will fit your budget, fit your request for the purpose of the gift and who it is going to, and build your Corporate or Business colours and logo into the gift. We want your gift to reflect your company and to make a lasting impression on the recipient or recipients. 

Our products are sourced mainly from throughout New Zealand, as we do believe that there are some very good high quality products available for our gift baskets, gift boxes and hampers. We will not include any products that we have not sampled first, or would be happy to consume ourselves. 

We are more than happy to make exchanges where appropriate, especially if you know the person receiving the gift prefers a particular wine, or is a diabetic or is gluten intolerant or has an allergy to nuts.  Please make sure that you notify us of these.

We’ve made the process of ordering corporate and business gifts simple.

Step 1: Decide what your budget is for the gifts you would like to arrange.  

Step 2: Decide what sort of gift will best suit your clients. You may decide to send your top clients one type of gift and your next group of clients a different gift. Decide if these are going to individuals or a group and choose the appropriate gift or discuss other gift suggestions with us. At Christmas this is best done in October to avoid disappointment.

Step 3: Prepare a list of clients and their current addresses add the name of the business who is receiving which gift. Please also include a recipient phone number. Include your message for the client whether it is a personal individual message or a generic message. Decide your date for delivery of your gifts.

Step 4: Email or phone us with your list. Let us know your colour preferences, card or decal, and whether you would like us to include your logo.

Step 5: We will inform you when your order is ready for dispatch.  

(Please Note that the above steps can apply to any corporate order throughout the year, such as staff recognition, a conference gift or special celebration).

If you would like to include your own company labelled bottle of wine, a particular bottle of champagne, or promotional products (such as pens, business cards or flyers) into your Apex Gifts baskets or boxes, we are more than happy to accommodate this. Please contact our team to discuss the inclusion of promotional and branded products and to arrange delivery of your items to our premises.

If your Company Policy stipulates that all corporate gifts must be alcohol free, we are very happy to help you select one of our alcohol-free gifts. Alternatively, please contact us to learn more about custom corporate gifts for your business or company.

Yes! If you would like us to include your company logo with your message, please email us your logo in JPEG format so that we have a sharp resolution to work with. 

We are more than happy to include individual messages with each gift, at no additional cost.  
 

We can send corporate and business gifts via courier throughout New Zealand. Gifts can be delivered to one location for despatch, or delivered directly to the workplace or to the individual's home. Please make sure to include a contact phone number as many residences have security gates.

Please be aware that all gifts must be delivered to a physical location. We cannot deliver to PO Boxes.

At Apex Gifts we accept the following methods of payment for business or corporate orders:

• Internet Banking
• Visa
• Mastercard
• American Express
• Farmlands card holders
• Cash
• Invoice Payment with prior consent

All prices include GST and a GST Tax Receipt will be provided with every order. If you require to include an Order Number, please include this with your order.  

Payment of your order in full will confirm your order. 

Absolutely. We can deliver gifting solutions to meet a wide range of needs for your employees, including birthdays, new baby gifts, sympathy or bereavement hampers, and get well and hospital gifts.

If your business is exhibiting at a trade show, we can help you to create fabulous original gifts for your trade show or display table as a raffle or door prize in exchange for business cards. We love the challenge of putting together new and original creative gifts. Please contact our team to discuss your ideas.